Mr. O Casino Privacy Policy

Mr. O Casino respects the privacy of players and visitors to its website. This Privacy Policy explains how information is collected, used, stored, and shared when you access or use Mr. O Casino services from Canada or another supported location.

This policy applies to personal information handled through the Mr. O Casino website, account services, customer support channels, promotions, and related gaming activities. By using the website, you acknowledge the practices described below. Mr. O Casino is intended for individuals aged 18 and over.

Information We Collect

Mr. O Casino may collect information that identifies you, relates to you, or can reasonably be associated with you. The information collected depends on how you interact with the website and the services you use.

Information You Provide

• Account details, such as your name, date of birth, residential address, telephone number, and email address.
• Login information, including usernames, passwords, security questions, and authentication details.
• Payment and transaction information, such as deposit and withdrawal records, payment method details, and billing information. Where possible, sensitive payment data may be handled by payment providers rather than stored directly by Mr. O Casino.
• Identity and age verification documents when required to confirm eligibility, protect accounts, prevent fraud, or meet applicable operational obligations.
• Communications with customer support, including questions, complaints, feedback, and information provided during account assistance.
• Information submitted when entering promotions, tournaments, surveys, or other optional activities.

Information Collected Automatically

When you visit Mr. O Casino, certain technical and usage information may be collected automatically. This can include your IP address, browser type, device characteristics, operating system, language settings, approximate location, referral source, pages viewed, time spent on the website, and interaction history. This information helps us understand how the website performs and how users engage with it.

How We Use Information

Mr. O Casino uses personal information for clear business, security, and service-related purposes. These purposes may include:

• Creating and managing your player account.
• Processing deposits, withdrawals, bets, game activity, and other requested transactions.
• Confirming your identity, age, eligibility, and account ownership.
• Providing customer support and responding to questions or disputes.
• Maintaining accurate account records and communicating important service notices.
• Detecting, investigating, and preventing fraud, account misuse, collusion, money laundering, security incidents, and other prohibited activity.
• Personalising website content, improving games and features, and evaluating the performance of promotions.
• Sending marketing communications where permitted and where you have provided the necessary consent or have not opted out.
• Maintaining technical operations, troubleshooting errors, and protecting the stability of the website.
• Establishing, exercising, or defending legal rights and responding to valid requests from competent authorities.

Where appropriate, Mr. O Casino may use aggregated or de-identified information for analytics, reporting, research, and service improvement. Information in this form is designed not to identify an individual directly.

Cookies and Similar Technologies

Mr. O Casino may use cookies, software development tools, pixels, tags, local storage, and similar technologies. These tools allow the website to remember preferences, keep accounts secure, support essential functions, measure performance, and understand how visitors use the platform.

Some technologies are necessary for account access, session management, fraud prevention, and core website functionality. Other technologies may support analytics, advertising, personalisation, or promotional measurement. Depending on your browser, device, and location, you may be able to control certain cookies through browser settings or available consent tools. Disabling essential technologies may affect website functionality, including login and gaming features.

Data Sharing

Mr. O Casino does not treat personal information as a product for unrestricted sale. Information may be shared when reasonably necessary to provide services, operate the business, protect users, or comply with applicable obligations.

Recipients may include payment processors, identity verification providers, fraud prevention specialists, hosting companies, technology suppliers, customer support providers, analytics services, marketing partners, professional advisers, and other contractors acting on behalf of Mr. O Casino. These parties are expected to process information only for authorised purposes and to apply appropriate safeguards.

Information may also be disclosed to courts, government bodies, law enforcement agencies, regulators, or other authorised parties when required by a valid legal process or when disclosure is reasonably necessary to protect rights, safety, property, or the integrity of the platform. If Mr. O Casino is involved in a restructuring, merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that business transaction, subject to appropriate protections.

Data Security

Mr. O Casino uses administrative, technical, and organisational measures intended to protect personal information from unauthorised access, alteration, disclosure, loss, or misuse. These measures may include access controls, account protections, monitoring, encryption or secure transmission methods, staff procedures, and vendor oversight.

No online service can guarantee complete security. You are responsible for keeping your login credentials confidential, using a secure device and connection, and notifying Mr. O Casino promptly if you believe your account has been compromised. We may restrict or suspend access where necessary to protect an account, the website, or other users.

Data Retention

Mr. O Casino retains personal information for as long as reasonably necessary for the purposes described in this policy. Retention periods may depend on the type of information, the nature of the relationship with you, account activity, security needs, dispute handling, and any applicable recordkeeping obligations.

When information is no longer required, it may be securely deleted, anonymised, or placed beyond active use. Some information may remain in backups or records for a limited period while deletion processes are completed or while it is needed to resolve disputes, enforce agreements, prevent abuse, or establish and defend legal claims.

Your Rights

Depending on your location and the circumstances of the request, you may have rights relating to your personal information. These may include the ability to:

• Ask whether Mr. O Casino holds information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or outdated.
• Ask for deletion or restriction of information in circumstances where retention is no longer necessary or permitted.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Opt out of marketing messages by using the unsubscribe option provided in a communication or by contacting us.
• Request a copy of information in a usable format where applicable.

Rights may be limited by security requirements, legal obligations, the rights of others, or the need to maintain accurate gaming and transaction records. Mr. O Casino may need to verify your identity before completing a request. If you believe your request has not been handled appropriately, you may have the option to raise the matter with a relevant privacy authority or other competent body.

Third-Party Services

The Mr. O Casino website may contain links, integrations, payment options, advertising features, or other connections to services operated by third parties. Those providers may collect and process information under their own privacy notices and terms. This policy does not govern the practices of independent third parties.

Before submitting information to an external service, review its privacy information carefully. Mr. O Casino may use third-party tools to support payments, identity checks, customer communications, analytics, security, and website functionality. Access to information by these providers is limited to what is reasonably required for their authorised role.

International Transfers

Some service providers, group companies, technical systems, or business partners used by Mr. O Casino may operate outside Canada. As a result, personal information may be accessed, stored, or processed in another country.

When information is transferred internationally, Mr. O Casino aims to use appropriate contractual, technical, and organisational safeguards. Information may also be subject to the laws of the country where it is processed, which can include lawful access requests by local authorities. Further details may be available upon request, subject to security and confidentiality considerations.

Policy Updates

Mr. O Casino may update this Privacy Policy to reflect changes in its services, technology, business practices, or privacy processes. The revised version will be posted on the website with an updated effective date where appropriate.

We encourage you to review this page periodically. If a change materially affects how personal information is used, Mr. O Casino may provide an additional notice through the website, by email, or through another suitable communication channel. Continued use of the services after an update may indicate acceptance of the revised practices to the extent permitted by applicable law.

Contact Information

If you have a privacy question, wish to exercise a privacy right, or need help understanding this policy, contact Mr. O Casino at [email protected]. Please include enough information for us to understand your request, but do not send passwords, complete payment card numbers, or other unnecessary sensitive details.

We may ask for additional information to verify your identity and protect your account before responding. Mr. O Casino will review privacy enquiries and respond within a reasonable period, taking into account the nature and complexity of the request.

Last updated: 9 September 2026